Computer Service Centre
Computer Service Centre

3rd Line Support Engineer

You will be responsible for solving a broad spectrum of customer IT support cases by telephone, remotely, in the office or on-site in an efficient and professional manner.

This will involve managing assigned cases and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding cases on a regular basis. A duty engineer rota is in place for out of hours support. The candidate would ideally have at least 10 years’ experience from working within either an internal or outsourced IT department.

This is a high level role that requires in-depth technical knowledge with the drive and tenacity to see complex issues through to completion. The ideal candidate will have extensive experience of supporting virtualised Hyper-V and VMWare environments, full knowledge of IP Based Networks, WAN connectivity and firewall management, and experience with backup technologies. Highly refined trouble-shooting skills are essential.

Requirements:

  • Excellent communication skills and good team player
  • An ability to learn new skills as required
  • Excellent troubleshooting skills
  • In-depth knowledge of Microsoft Server Operating Systems and Applications
  • Diligent and with great attention to detail and the ability to make decisions based on competing information and pressures
  • A full clean driving licence and willingness to travel
  • A "can do" attitude is essential!

Qualifications & grades:

  • CompTIA A+
  • CompTIA Network+
  • MCSA Server 2012

Other useful skills but not required:

  • CCNA / CCNP Routing and Switching
  • Experience with Linux Operating Systems
  • Experience with Avaya IP Telephony Systems

Salary & Benefits:

  • Salary range £30,000 - £35,000
  • 4 weeks holiday in years 1-3, increasing to 5 weeks holiday after 3 years of service
  • Company contributory pension
  • Company health care, and company death in service cover after 1 year of service

If you would like to meet your new team please click - Meet your new team

Apply Below



 

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200K calls handled a year, 450 managed servers, 50 staff, One single point of contact.