Computer Service Centre
Computer Service Centre
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Support


Robert Gray

Support Department Manager

Robert joined Computer Service Centre as a Support Engineer in early 2012 bringing with him a wealth of knowledge gained from his 10 years’ experience in the IT sector. After attending West Suffolk College, where he achieved a BTEC National Diploma in Computer Studies, Robert embarked on a career in IT and recently expanded his knowledge further by achieving Microsoft Certified Professional status. Originally from Essex and more recently Bury St Edmunds, Robert has just relocated to Norwich. Robert currently spends his free time doing DIY on his new home and is also a keen snowboarder.

George Hall

Ben Patrick

1st Line Support Team Leader

Ben attended Sir John Leman High School in Beccles, where he completed an ICT & Business Studies A-level before attending City College Norwich where he completed his Advanced Diploma in IT Practitioner Level 3 course in 2009. Ben joined Computer Service Centre as an apprentice in our Support team in September 2009 and his main responsibilities include resolving cases by email, telephone or remotely. Outside work, Ben is a member of the Gillingham cricket team.

Ben Patrick

Scott Seager

2nd Line Support Team Leader

Scott left Norfolk in 1999 and has been working up and down the country in various IT positions. Scott was In his previous role for 8 years in London, working for one of the largest ISP’s in the country. Scott has a young family, is a big music lover and is currently rejuvenating his love of vinyl and building his collection. He is also a keep photographer and camper, attending a number of festivals.

Scott Seagar

Daniel Gallant

2nd Line Support Technician

After leaving school, Daniel completed his Level 5 BTEC Higher National Diploma in Computing and has since completed his CCNA1. Daniel previously worked at a large car manufacturer in Norfolk and brings over 7 years’ experience into the first-line team. Daniel is used to working with complex IT systems, including those of the car manufacturer's Formula 1 team. Daniel devotes most of his spare time to his young family.

Daniel Gallant

Ross Downing

2nd Line Support Technician

After leaving school Ross completed the Vocational Certificate of Education in ICT and an AS level in Business studies at Great Yarmouth College. Following College he has spent several years within customer service roles which he brings to the support department. More recently, Ross completed his CompTIA A+ and is focused in achieving his Network+ as soon as possible. In his spare time Ross enjoys gaming, watching football and motorsports, especially Formula 1.

Ross Downing

Laszlo Kisfoldi

2nd Line Support Engineer

Laszlo followed his passion for IT by joining our team as a Support Technician in 2014. Bringing with him a wealth of experience in customer service in the hospitality and insurance sectors, and having held management roles in a large restaurant chain, Laszlo is very focused on delivering client satisfaction. His enthusiasm for resolving client issues is backed up with his Comptia A+ and Microsoft certifications. Originally from Hungary, Laszlo has lived in Norwich for 9 years and enjoys keeping active at the gym and by swimming when he is not spending time with his young family.

Laszlo Kisfoldi

Adam Spencer

1st Line Support Technician

Adam has recently left higher education completing his ICT BTEC with a distinction star. Adam joined Computer Service Centre in September 2014 as an apprentice, aiming to complete his apprenticeship as well as the CompTIA A+ within his first year. Recently, Adam won a competition with ASUS ROG for his custom water-cooled PC. In his spare time he teaches karate to all levels and ages several evenings a week. Adam achieved his 1st dan Shotokan karate black belt at the age of 11 and 2nd dan at the age of 13. He is also a keen online gamer.

Adam Spencer

George Hall

Support Apprentice

George has recently completed his A levels at Reepham college and now aims to complete his Level 3 Apprenticeship in his first role in IT. In his spare time he enjoys rugby, football and cycling. George has also recently built his first computer which he aims to us for gaming, photo editing, film and animation.

George Hall

Mark Nisbett

1st Line Support Technician

Mark brings another dynamic to the team, bringing experience from his previous role in EPOS support. Outside of work, he spends the majority of time with his family. He has two young children which he likes to make the most of in his spare time. Mark’s other hobbies include football, motorsport and a love of music.

Andy J Roberts

Francis Nhamo

2nd Line Support Engineer

Francis moved to Norfolk in 2000, having lived in Zimbabwe and Botswana for much of his life. Before emigrating, Francis achieved a BA degree and Graduate Certificate in Education. Francis has since achieved his CompTia A+, CompTia Network+, MCSA:2003, CCNA and various other Microsoft qualifications. Francis has worked in IT for the last 9 years at several local schools and colleges and gained a comprehensive knowledge in all things IT. Outside of work, Francis is a keen cyclist and is a member of the Hethersett Velo club.

Francis Nhamo

Mark Spall

2nd Line Support Technician

Mark joined the Support team at Computer Service Centre in December 2012 as a Support Technician. Mark’s knowledge has been gained over 5 years working within the IT sector whilst also having completed qualifications including a GNVQ in IT, BTEC National Diploma in ICT, MCP, MCDST, CompTia A+ and CompTia Network+. In his spare time Mark enjoys badminton, computer gaming and loves Formula 1 racing.

Mark Spall

Jason Skyring

2nd Line Support Technician

2nd Line Support Technician Jason has followed his passion for IT by joining our support team and after working for over a year in our 1st line team he has recently moved in to our 2nd line team. Jason brings a wealth of customer services experience having worked at a national financial provider for eight years. Jason has completed his CompTIA A+ and CompTIA N+ certifications and is currently completing his Microsoft Server certifications. Jason loves most sports, in his spare time he enjoys karting, snowboarding and spending time with family & friends.

Jason Skyring

Shannon Smith

1st Line Support Technician

Shannon joined Computer Service Centre after completing her BTEC level 2 Diploma in IT and Telecoms via an apprenticeship. Previous to Shannon’s apprenticeship, she completed AS levels in Spanish, Psychology and Photography. Shannon still has a keen interest in photography and Spanish, spending her spare time taking and editing photos or brushing up on her Spanish. Shannon also likes spending her spare time gaming, attending comic cons and socialising with friends.

Shannon Smith

Hannah Myers

Support Apprentice

Hannah has recently joined Computer Service Centre as a Support Apprentice, aiming to complete her Level 3 Apprenticeship in IT and her CompTia A+. Before this Hannah was a Prison Officer at HMP Wayland, and in 2015 she left this role to do some travelling in New Zealand and Asia. In her spare time Hannah enjoys photography, video gaming and riding her motorcycle.

Hanner Myers

Richard Miller

1st Line Support Technician

Richard moved to Norfolk in 1997 and completed his GSCEs and AS-levels at Thorpe St. Andrew School. After this he joined BT Openreach as an apprentice where he achieved Level 3 NVQ and BTEC qualifications. He worked as a Telephone Engineer for four years before joining CSC in November 2016. Richard is currently studying towards CompTIA A+ and Network+ qualifications. Outside of work Richard enjoys automotive detailing, gaming and is a keen runner.

Richard Miller

Stuart Rowson

2nd Line Support Technician

Stuart grew up in Norwich and moved to Leeds in 2007 to study Computer Systems and Networks (BSC hons) at Leeds Metropolitan University. He lived here for 8 years, working in the IT industry before moving back to Norwich in 2014. Stuart is qualified as a CCNA (Cisco Certified Network Associate) and will be bringing his experience to the 2nd Line Support team. Outside of work Stuart enjoys Online gaming, cooking, playing guitar, football (season ticket holder at Norwich City), reading and music.

Stuart Rowson

Karl Casteleiro

1st Line Support Technician

Karl studied at the Lowestoft Sixth Form College and achieved the highest grade within the BTEC ICT course. Alongside the course Karl volunteered at the Lowestoft Local Links, in which his position was to manage the communication and timetables between the students and managers. Karl’s hobbies are gaming, socialising with friends and improving his technological skills, such as building and managing a homelab server.

Karl Casteleiro

Izaak Holland

Support Apprentice

Izaak has recently joined Computer Service Centre as a Support Apprentice after leaving his high school in Gorleston and aims to complete his level 3 apprenticeship and CompTIA A+ Certification. In his free time he enjoys playing video games on his PC that he built himself, socialising with his friends and loves listening to music.

Izaak Holland

Antony Capewell

1st Line Support Technician

Antony moved to Norfolk in 2014 after living in Birmingham for most of his life. Antony graduated from Birmingham City University with a Bsc (Hons) in Forensic Computing. Since then he has worked in various IT roles within Government, Education and Construction Sectors across the Country. He joined Computer Service Centre in 2017 working as a Support Technician. Antony is currently studying towards his CompTIA A+ and Network + qualifications. Outside of work Antony enjoys running, going to concerts, travelling and cooking.

Antony Capewell

Niall Thomas

1st Line Support Technician

Niall moved to Norfolk in 2004 after he graduated from Lancaster University with a Bsc (Hons) in Combined Technology. Since then he has worked in various IT roles within the Finance sector and Healthcare software. He joined Computer Service Centre in 2017 working as a Support Technician. Niall is currently studying towards his CompTIA A+ and Network + qualifications. Niall's hobbies include photography, gaming and video editing.

Niall Thomas

Brian Wilson

1st Line Support Technician

Brian studied at Paston College and achieved A-levels in maths, physics, chemistry and accounting. After this he spent five years in a Customer Service team before moving into an IT support role. He worked in this role for four and a half years before joining CSC in July 2017. Brian is currently studying towards CompTIA A+ and Network+ qualifications. Outside of work Brian enjoys running, gaming and socialising with friends.

Brian Wilson
 

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